Privacy Policy

Privacy Policy

Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor necessary for the conclusion of a contract. You are not obligated to provide your data. Failure to provide it has no consequences. This only applies as long as no other information is given in the processing operations described below.

“Personal data” means any information relating to an identified or identifiable natural person.

Server Log Files

You can visit our website without providing any personal information. Every time you access our website, usage data is transmitted by your internet browser and stored in log files (server log files). These stored data include, for example, the name of the page accessed, date and time of access, amount of data transferred, and the requesting provider. These data are used solely to ensure the smooth operation of our website and to improve our services. It is not possible to associate these data with a specific individual.

Collection and Processing When Using the Contact Form

When you use the contact form, we collect your personal data (name, email address, message text) only to the extent that you voluntarily provide it. The data processing serves the purpose of establishing contact. By submitting your message, you consent to the processing of the transmitted data. Processing is based on Art. 6 (1) lit. a GDPR with your consent.

You may revoke your consent at any time by notifying us, without affecting the lawfulness of the processing carried out prior to the revocation. We use your email address solely to process your inquiry. Your data will then be deleted unless you have consented to further processing or use.

Use of Your Email Address for Sending Newsletters

We use your email address for our own advertising purposes to send newsletters, provided you have expressly agreed to this. Processing is based on Art. 6 (1) lit. a GDPR with your consent. You may revoke your consent at any time, without affecting the lawfulness of the processing carried out prior to the revocation. You may unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us directly. Your email address will then be removed from the mailing list.

Collection, Processing, and Use of Personal Data for Orders

When placing an order, we collect and use your personal data only to the extent necessary to fulfill and process your order and respond to your inquiries. Providing the data is necessary for concluding the contract. Failure to provide it means no contract can be formed. Processing is based on Art. 6 (1) lit. b GDPR and is required for the performance of a contract with you.

Your data will not be shared with third parties without your explicit consent, except for our service partners needed to process the contractual relationship, or service providers we use within the scope of data processing agreements. In addition to the recipients mentioned in the individual clauses of this privacy policy, these may include recipients from the following categories: shipping service providers, payment service providers, merchandise management service providers, order processing service providers, web hosts, IT service providers, and governmental authorities. In all cases, we strictly follow legal requirements. The scope of data transfer is limited to a minimum.

Cookies

Our website uses cookies. Cookies are small text files stored in the internet browser or by the internet browser on a user’s computer system. When a user visits a website, a cookie may be stored on the user’s operating system. This cookie contains a unique string that allows the browser to be identified when the website is visited again.

Cookies Used by Us:

Required:

• qtrans_front_language — Entry: de, Validity: duration of the visit. This cookie stores the website language setting.
• wpgdprc-consent — Entry: accept, Validity: duration of the visit. This cookie records that you were informed that our website uses the cookies mentioned here.

You can find information on how to manage (e.g., disable) cookies in the most common browsers at the following links: Chrome: Chrome Support
Internet Explorer: IE Support
Mozilla Firefox: Firefox Support
Safari: Safari Support

WebAnalytics

The use of this website is statistically recorded by our hosting provider 1&1 using 1&1 WebAnalytics. We have no influence on this. However, 1&1 assures: “To protect personal data, 1&1 WebAnalytics does not use cookies. Visitors may be uniquely identified, for example, by IP address and browser information. IP addresses and browser identifiers are anonymized so no conclusions can be drawn about individual visitors.” You can view the 1&1 privacy policy here: 1&1 Privacy Policy.

Storage of Data

Every access to the online service of E.P. Service is stored in a log file. The log file contains the following data:

• Date and time of access
• Name of the internet service accessed, the resource requested, and the action used
• Any query submitted by the client
• Technical details of the server on which the service was accessed
• Amount of data transferred
• Message indicating whether the request was successful
• IP address of the requesting device
• Browser used by the requesting device

IP addresses are collected solely for statistical analysis of website usage, stored briefly, and anonymized in aggregated form. Log files are stored for a maximum of four days and then deleted.

Duration of Storage of Personal Data for Orders

After the contract has been fully completed, the data will first be stored for the duration of the warranty period and then in accordance with statutory retention obligations, particularly those under tax and commercial law. After these periods expire, the data will be deleted unless you have agreed to further processing and use.

Rights of the Data Subject

If the legal requirements are met, you have the following rights under Art. 15–20 GDPR: right of access, rectification, deletion, restriction of processing, and data portability. You also have a right to object to processing based on Art. 6 (1) lit. f GDPR, as well as to processing for direct marketing purposes (Art. 21 (1) GDPR).

Contact us if desired. You can find our contact details on the right and in our Legal Notice (Impressum).

Right to Lodge a Complaint with a Supervisory Authority

According to Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data is unlawful.

Other Websites

This website may contain links to third-party websites. E.P. Service does not control such third-party sites and is not responsible for their content or privacy practices. Such sites may store their own cookies on your device and/or collect and process personal data differently from us. Please review the privacy policies of third-party websites before using them.

Last updated: 05 July 2018